Job profile

Are you a detail-oriented individual who thrives on problem-solving, customer service, and continuous improvement?

About the role

Working within the HR systems team, you will provide a customer focused, first-line system support and associated administration duties for the HR & Payroll system.  This includes managing a dedicated email inbox and dealing with day to day enquiries from internal and external customers.  The HR & Payroll System comprises many modules which also includes our online recruitment system for University job vacancies, Employee Self-Service and Manager Self-Service as well as other devolved user access.

This role is for 22.5 hour per week, working 5 days a week, Monday to Friday.  Although we can accommodate working from home for this role after a period of training, flexibility to be on-site will be expected due to business needs.

You will:

• Provide first-line system support for the HR & Payroll system
• Provide administrative support to system upgrades, which includes planning, administering and testing, ensuring all relevant testing has been completed by the HR team.
• Be required to develop and maintain our HR Sharepoint webpages which provide a wealth of information for our customers and includes all our Policies and Procedures

For an informal discussion to find out more about the role then please contact Rebecca Leach-Barry: by email at rebecca.leach-barry@plymouth.ac.uk or by telephone on 01752 588 237.

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

What we’re looking for

You will:

• Have a keen interest in systems and be able to demonstrate examples of delivering high levels of customer service in an effective, flexible way when providing detailed advice and guidance.
• Have a pro-active and problem-solving approach.
• Be required to work collaboratively, seeking continuous improvement where possible, whilst ensuring attention to detail.

For more information about the job and the person specification, please refer to the job description.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Our Offer

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25* Days Annual Leave (pro rata if part-time) plus Bank Holidays* & Closure Days*
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

*Pro rata if part-time/fixed term contract

A summary of our comprehensive benefits can be viewed here.

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages