Looking for your next challenge in IT Leadership? Join our IT Support team as a Senior Support Analyst (Technical Lead) where you'll influence the direction of support services, drive service improvements, lead technical initiatives and act as a senior technical authority across Service Desk and Desktop Support.
About the role
Reporting to the Support Team Manager, the Senior Support Analyst (Technical Lead) provides technical leadership across the IT Support function,supporting the delivery of IT Support services across Service Desk and Desktop Support functions.
The role acts as a senior technical escalation point for complex incidents and service issues, whilst also contributing to service improvement initiatives, project delivery, service ownership and ITSM process development.
You will work closely with colleagues across Technology & Information Services and may be required to undertake line management responsibilities where operationally required.
You will:
For this role, you will need to be on site 3 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs.
A current full driving licence (manual transmission) is essential as you will be driving University of Plymouth vehicles.This role is also subject to health surveillance with our Occupational Health team.
For an informal discussion to find out more about the role then please contact Martin Butlin: by email at martin.butlin@plymouth.ac.uk or by telephone on 01752 588 727
What we’re looking for
You will have:
For more information about the job and the person specification, please refer to the job description.
About us
You'll be joining a newly integrated IT Support team responsible for delivering support services across the University. The team combines Service Desk and Desktop Support expertise to provide a customer-focused, flexible and collaborative support function.
This is an exciting time to join as we continue to develop our operating model, introduce new technologies and drive continual improvement across the services we provide to staff and students.
Application Process
Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.
Our Offer
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
We have a wide range of staff benefits available to employees, depending on eligibility:
A summary of our comprehensive benefits can be viewed here.
Additional Information
The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages