Are you an experienced financial support or advisory professional ready to lead a high-performing team and make a meaningful impact on student success and wellbeing? We are seeking a Student Financial Support Team Lead to play a key role in delivering expert financial guidance while shaping an inclusive and supportive student experience.
About the role
Reporting to the Student Services Hub Manager, the Student Financial Support Team Lead leads the delivery and ongoing development of a comprehensive, customer-focused financial support advisory service. You will manage a team of two Student Financial Support Advisors, overseeing daily operations and ensuring high-quality, accurate advice is delivered across all areas of student funding, including hardship support, bursaries, scholarships, and complex financial queries.
The role combines operational leadership with specialist advisory expertise, supporting both service excellence and continuous improvement initiatives.
You will:
Due to the nature of the role, unfortunately we are unable to accommodate working from home.
For an informal discussion to find out more about the role then please contact Alena Tkacova by email at alena.tkacova@plymouth.ac.uk
What we’re looking for
You will bring:
For more information about the job and the person specification, please refer to the job description.
Application Process
Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.
Our Offer
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
We have a wide range of staff benefits available to employees, depending on eligibility:
A summary of our comprehensive benefits can be viewed here.
Additional Information
The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.