Job profile

Are you an organised and proactive administrator who enjoys keeping complex processes running smoothly?

Do you thrive in a fast-paced environment where attention to detail, collaboration and excellent customer service make a real difference?

Join the University of Plymouth's Apprenticeship and Skills Hub and play a vital role in supporting apprentices as they progress towards Apprenticeship Assessment, the final stage of their apprenticeship journey.

About the role

Reporting to the End Point Assessment Manager and working as part of the Apprenticeship and Skills Hub, you will provide high-quality administrative support to ensure the efficient and effective delivery of the University's Apprenticeship Assessment processes.

You will work closely with colleagues across faculties, apprentices, employers and End Point Assessment Organisations (EPAOs), helping to coordinate activities and maintain accurate records while delivering an excellent stakeholder experience. Other duties include:

• Manage and respond to enquiries received through the Apprenticeship Assessment inbox and other communication channels.
• Maintain Apprenticeship Assessment trackers, digital records and SharePoint sites to ensure information is accurate and up to date.
• Coordinate documentation and apprentice records, including preparing transcripts and supporting evidence for submission to EPAOs.
• Support the scheduling and organisation of Apprenticeship Assessments, meetings and associated activities.
• Work collaboratively with colleagues across the University and external partners to communicate key Apprenticeship Assessment milestones and timelines.

For more information on Student Administration please visit our dedicated webpage at https://www.plymouth.ac.uk/schools

For this role, you will need to be on site 3 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs.

For an informal discussion to find out more about the role then please contact Kelly Tomas: by email at kelly.tomas@plymouth.ac.uk  

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

What we’re looking for

We are looking for someone who is highly organised, customer-focused and able to manage multiple priorities effectively.You will demonstrate:

• Experience working in an administrative or customer service environment.
• Excellent organisational skills and strong attention to detail.
• Confidence using Microsoft Office applications, databases and digital systems.
• Effective verbal and written communication skills, with the ability to build positive relationships with a range of stakeholders.
• The ability to prioritise competing tasks, work collaboratively and maintain accuracy in a fast-paced environment.
• You will also have numeracy and literacy skills at secondary education level, or equivalent demonstrable experience.

For more information about the job and the person specification, please refer to the job description.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25 Days Annual Leave (pro rata if part-time) plus Bank Holidays* & Closure Days*
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

 *pro rata for part-time hours

 A summary of our comprehensive benefits can be viewed here.

 Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages