As a Senior Operations Analyst you will be responsible for the provision of third line support, maintenance and optimisation of the university’s applications and infrastructure.
You will focus on one or more of the following: data, servers and storage, back up and disaster recovery, security, networks and telephony, desktop applications and operating systems, business applications, middleware (including email systems, online collaboration services, intranet, identity management and print services). As a Senior Operations Analyst, you will work on more complex assignments and may have line management responsibilities for Operations Analysts.
Ensuring staff are clear on their part in delivering results and are set up for success, and understand that through their activities each individual contributes to a positive student experience, supporting students throughout their journey, from enquiry to alumni, providing a culture that engages students as genuine partners with the University of Plymouth. You will have experience of providing IT support and or maintaining IT systems, along with experience of supporting a range of infrastructure technologies and complex infrastructure environments. Experience of managing third party relationships is essential, along with an aptitude for analysing and managing problems that arise.
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
For an informal discussion to find out more about the role then please contact Nick Evens by email at firstname.lastname@example.org.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post.
These are full-time positions working 37 hours per week on a permanent basis.
Flexible and Hybrid working options are available.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages
We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.
Current university employees/students
should view and apply for positions via the staff/student
job vacancies page.