This is an exciting opportunity to be part of the University of Plymouth Careers Service. The service offers a comprehensive range of activities, opportunities and support for students to help them develop their skills and experiences in order to be successful in the world of work.
The Student Engagement and Career Hub co-ordinator will be responsible for leading the front-of-house operations for the Careers Service to provide clear,easily accessible and navigable services for students both online and on campus.
You will be heavily involved in the planning for how the Careers service will integrate within the University's new 'Student Hub', which opens in the Library in 2020. Through this Hub, we are streamlining access to student support in a new purpose built environment in the heart of the campus.
This post includes direct line management of Employability Advisors, who provide 1-1 practical advice to students on a range of career-related enquiries, as well as our Student Enagement Assistants who are responsible for initial triage and signposting to services.
As part of our central offer to students we also run a series of practical skills workshops on a range of career-related topics. Experience of student engagement and delivering skills sessions would be desirable so you can contribute to this offer.
You may not have worked in higher education before, but will bring operational planning, innovation and creativity to the role, with a passion for customer service, feedback and continual improvement. We're looking for candidates who have experience of managing high-volume, busy customer service environments, who are extremely organised and able to think dynamically to solve problems. You will be a natural team player, working with a range of teams within and beyond the Careers Service to ensure we have a connected, dynamic and market-leading offer.
We are looking for highly motivated, organised individuals with experience of working in customer-centric environments.
You will ideally have:
* Excellent interpersonal and communication skillsand a commitment to delivering a high quality customer service
* A high degree of planning and organisation skills and the ability to manage high volume enquiries effectively and efficiently through clear and consistent systems and operating procedures
* A passion for exploiting technology in supporting the student experience
* A commitment to supporting people through the provision of timely and appropriate support, online and face to face
* Previous experience of working within a front line customer facing role.
* A highly collaborative approach, working closely with staff outside of your own area of responsibility or expertise
* A flexible approach, with an ability to work across the range of service provision and undertake occasional evening and weekend work.
* Experience of delivering talks/workshops is desirable
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
For an informal discussion to find out more about the role then please contact: Mark Beresford - mark.beresford@plymouth.ac.uk or 01752 587975
Interviews are likely to take place on Thursday 10 October and you will be notified if you have been shortlisted or not.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.
The University of Plymouth is committed to equality of opportunity, promoting a diverse and inclusive culture, demonstrated through our commitment to the gender equality Athena SWAN Charter and as a Stonewall diversity champion. All applications will be judged solely on merit, however, we particularly welcome applications from groups currently under-represented in the workforce, for example black and minority ethnic groups.
University of Plymouth holds a TEF (Teaching Excellence and Student Outcomes Framework) Silver by the Office for Students.
Job Description